| Sampling Factors: |
Location (Not Relevant: The IGT SPP Common Process is centrally managed and maintained. While development/maintenance work is done at multiple locations there is no difference in process implementation at all these locations)
Customer: The organizational unit provides support services to three types of customers, International, North America and Latin America, making this a relevant sampling factor
Size (Not Relevant: There are no discernible differences in the implementation of the SPP Common Process based upon a batch’s management structure in the Matrix Supported Programs)
Organizational Structure (Not Relevant: IGT SPP Common process is adaptable to all program sizes with little discernible differences in implementation.)
Type of Work (Not Relevant: There is one basic mission software development and maintenance discipline within Global Technology Lotteries – Services organization. All of the batches in this appraisal perform systems and software development and maintenance tasks for their respective customers, thereby fitting within the CMMI Dev Model.) |
| Sampling Factor Values: |
International Customers (Customer): Global International based Customers
North America Customers (Customer): North America based customers
Latin America Customers (Customer): Latin America Based Customers |
| Subgroups: |
SG-Intl: Services for International Customers
320 People, 40 Basic Units
– International Customers
SG-NA: Services for North America based customers
329 People, 47 Basic Units
– North America Customers
SG-Latin America: Services for Latin America customers
77 People, 11 Basic Units
– Latin America Customers |