| Sampling Factors: |
Location (Not Relevant: All locations use the same set of standard processes.)
Customer (Not Relevant: The OU has one customer. All work uses the same set of standard processes regardless of customer.)
Size (Not Relevant: All work uses the same set of standard processes regardless of size.)
Organizational Structure (Not Relevant: All work takes place under a single organizational structure.)
Type of Work: There is one type of work, IT service delivery. |
| Sampling Factor Values: |
IT Service Delivery (Type of Work): Delivering software and systems to their customers
None (Type of Work): for SAS |
| Subgroups: |
Information Technology (IT) Service Delivery: Delivers IT Services to Immersions Customer
65 People, 1 Basic Units
– IT Service Delivery |