| Sampling Factors: |
Location (Not Relevant: Just one location – Recife)
Customer (Not Relevant: All customers of OU are considered and sampled for this appraisal. The service processes are the same for all customers)
Size (Not Relevant: Size does not influence the processes. All projects/services are executed always for fixed number of people inside of teams. The teams are usually 4 – 10 people)
Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure))
Type of Work: The work can affect the process that is used |
| Sampling Factor Values: |
Software Development and Maintenance (Type of Work): Work realized for people that do maintenance and development of new features on In Forma products
Support (Type of Work): Work realized to attend the customers as: support, resolution of doubts, requests / training, registration of deployments, requests for new system features, transfer of system bugs, among others.
Deployment (Type of Work): Work realized to implement the products of In forma on customers sites |
| Subgroups: |
Software Development Subgroups: Subgroup that is responsable to execute the understanding, development and delivery the new features of In Forma products for customers
19 People, 1 Basic Units
– Software Development and Maintenance
Support Subgroup: Subgroup that attend the customers needs related with In Forma products. Provide training, registry the new needs, registry the bugs, among others activities
13 People, 1 Basic Units
– Support
Deployment Subgroup: Subgroup that is responsible for deployment projects of In Forma products on customer”s sites.
21 People, 2 Basic Units
– Deployment |