| Sampling Factors: |
Location (Not Relevant: The scope of appraisal is only Fairfax location No other locations are applicable and hence not considered for this appraisal)
Customer (Not Relevant: Processes are not vary for each customer and are remain same.)
Size (Not Relevant: Processes are not vary with team size of projects)
Organizational Structure: Under PMO Delivery, There two divisions Federal Law Enforcement division and Civilian division. Projects executed under both divisions are of providing staffing services for IT Infrastructure services. However QMS processes are same for both divisions.
Type of Work (Not Relevant: IT Staff Support Services work is considered in scope of appraisal. QMS processes are followed for all projects and hence not applicable for sampling.) |
| Sampling Factor Values: |
Federal Law Enforcement Division (Organizational Structure): Federal Law Enforcement Division provides IT professional services that include Endpoint Management, OS Refresh, Enterprise Mobility Management, Business Continuity, Infrastructure Support Services and Help Desk services. The target market is those US Federal Agencies that their mission is related to Law Enforcement and Homeland Security.
Civilian Division (Organizational Structure): Civilian Division provides IT professional services that include Endpoint Management, OS Refresh, Enterprise Mobility Management, Business Continuity, Infrastructure Support Services and Help Desk services. Additionally we provide Software Licensing re-sale on this Division. The target market is those US Federal Agencies that are not neither Law Enforcement or part of the Department of Defense |
| Subgroups: |
01: Provide Services on End User Device Management, Windows Client lifecycle management, MS SCCM and MS Office 365 support services
4 People, 1 Basic Units
– Federal Law Enforcement Division
02: Provide Services on Citrix virtualization technology, BlackBerry, Windows Administration, Cisco Networks Systems and Help Desk Tier 2 support
6 People, 1 Basic Units
– Civilian Division |