| Sampling Factors: |
Location (Not Relevant: All projects operate similarly from all locations – Farmington Hills (USA), Bangalore (India))
Customer (Not Relevant: Work is performed for one single customer)
Size (Not Relevant: Project size does not impact process implementation)
Organizational Structure (Not Relevant: All work is performed within the same organizational unit)
Type of Work (Not Relevant: All projects are application Development and maintenance)
Type of Application: Some projects are Program Management and some are Credit Application |
| Sampling Factor Values: |
Program Management (Type of Application): Two projects (CEM and CPO) are using Program Management application
Credit (Type of Application): Two projects (CRMIM and Ford Credit) are using Credit Application |
| Subgroups: |
Prog Mgmt: Projects provide overall program management work
20 People, 2 Basic Units
– Program Management
Credit: Projects provide credit management application
17 People, 2 Basic Units
– Credit |