| Sampling Factors: |
Location (Not Relevant: Location of the organizational unit sites has no impact on the way work is performed as there is only one location. The sample covers 100% of the location. [Not Relevant])
Customer (Not Relevant: There are two types of customers: Federal and Private. However, the type of customer does not impact the way the service is delivered. [Not Relevant])
Size: The size of the service delivery by this organizational unit has some impact on the way work is performed using shared resources and depend on the size of service support. Regular size (Silver) services offering may adopt the abbreviated/tailored processes. The Extended service (Gold) offerings follow the detailed standard processes. Extended is = or > 30 Technical Head Count Month (THCM). The Regular offering (Silver) is < 30=”” thcm.=””>
Organizational Structure (Not Relevant: It is Not Relevant as Organization structure is same and has no impact on the way work is performed as the standard processes are followed. [Not Relevant])
Type of Work (Not Relevant: Type of work has no impact on the way work is performed as all the processes are followed so it is Not Relevant. [Not Relevant]) |
| Sampling Factor Values: |
Extended (Gold Support) (Size): Extended size offerings (Gold Support) is = or > 30 Technical Head Count Month (THCM).
Regular (Silver Support) (Size): The Regular size offerings (Silver Support) is < 30=””> |
| Subgroups: |
Extended (Gold): This subgroup is a combination of Basic units that specifically support extended delivery of services. Extended subgroup is = or >30 THCM.
4 People, 1 Basic Units
– Extended (Gold Support)
Regualr (Silver): This subgroup is a combination of Basic units that specifically support regular delivery of services. Regular subgroup is less than 30 THCM.
6 People, 2 Basic Units
– Regular (Silver Support) |