| Sampling Factors: |
Location (Not Relevant: Not relevant. Org/OU’s main location is Herndon, VA and processes followed do not differ based on location)
Customer (Not Relevant: Not relevant. No process differentiation based upon Customer)
Size (Not Relevant: Not relevant. Project staff size is not a driver for process variances or any major differences.)
Organizational Structure (Not Relevant: The defined OU does not have any further intricacies of complex organization structure or further separation which drives process differences. Hence not relevant.)
Type of Work: There are two major types of work, based on which processes are selected. PAL/QMS supports two distinct sets based on the type of overall work. O&M and HD/ Prod. Support. Hence relevant.) |
| Sampling Factor Values: |
S1 (Type of Work): O&M
S2 (Type of Work): HD/Prod. Support |
| Subgroups: |
SG1: Includes all the software Development Projects.
3 People, 1 Basic Units
– S1
SG2: Includes Non-software development projects on help desk/production support
2 People, 1 Basic Units
– S2 |