| Sampling Factors: |
Location (Not Relevant: The appraisal scope covers just projects executed in Zaragoza)
Customer: Differences between Public Administration type of customer and the Finance one
Size (Not Relevant: No differences exist in the methodology to manage different project size, also because no significant variability in size exist in the development projects executed in Zaragoza. Moreover the Type of Work variable already consider the difference between larger and smaller projects)
Organizational Structure (Not Relevant: The appraisal scope covers just the projects executed in Dirección de Operaciones)
Type of Work: Differences if a project is a development type of project or a maintenance type of project |
| Sampling Factor Values: |
PA (Customer): Customers belonging to the public administration both local and national
Finance (Customer): Customers from bank and insurance market segment
Development (Type of Work): Development type of projects
Maintenance (Type of Work): Maintenance type of projects |
| Subgroups: |
PA-DEV: Development projects for Public Administration
30 People, 17 Basic Units
– PA
– Development
PA-MAINT: Maintenance projects for Public Administration
12 People, 6 Basic Units
– Maintenance
– PA
FINANCE-DEV: Development projects for the finance sector
9 People, 4 Basic Units
– Finance
– Development
FINANCE-MAINT: Maintenance type of projects for the Finance sector
19 People, 12 Basic Units
– Maintenance
– Finance |