| Sampling Factors: |
Location (Not Relevant: There is only one location in scope of appraisal)
Customer: There are two types of customers- internal users and external customers
Size (Not Relevant: All projects are of similar number of FTEs. However; processes are differentiated by type of work – development or enhancements & maintenance)
Organizational Structure (Not Relevant: There is common organization structure for all projects)
Type of Work: There are two types of work – development and enhancements & maintenance |
| Sampling Factor Values: |
External (Customer): Projects involving customers with contractual commercial commitments external to the organization
Internal (Customer): Projects involving customers with SOW commitments internal to the organization
Development (Type of Work): projects involving software development
Enhancement and Maintenance (Type of Work): Projects involving Enhancement and Maintenance |
| Subgroups: |
SG1: Development – External
4 People, 1 Basic Units
– External
– Development
SG2: Development projects -internal
3 People, 1 Basic Units
– Development
– Internal
SG3: Enhancement and Maintenance projects -external
17 People, 4 Basic Units
– Enhancement and Maintenance
– External |