| Sampling Factors: |
Location (Not Relevant: Software department is located in Chantilly , Virginia)
Customer (Not Relevant: all customers are related to government sector)
Size (Not Relevant: there is no differentiation in process by size)
Organizational Structure (Not Relevant: all projects are under same organization structure)
Type of Work: software development – development and maintenance projects services – maintenance and IT staffing services |
| Sampling Factor Values: |
Development (Type of Work): projects involving software development
Maintenance (Type of Work): Projects involving maintenance including bug fixing and change requests
IT staffing services (Type of Work): Projects involving providing staff to clients |
| Subgroups: |
SG1 DEV: Software development projects
14 People, 3 Basic Units
– Development
SG2 DEV +SVC: software maintenance projects
17 People, 3 Basic Units
– Maintenance
SG3 SVC: IT Staffing services
20 People, 4 Basic Units
– IT staffing services |