| Sampling Factors: |
Location (Not Relevant: Projects in all locations access processes from PEARL (OSSP) and Hydra in Shanghai)
Customer (Not Relevant: Projects in all ODC”s use the processes for PEARL and Hydra for customers, tailored according to the lifecycle for customer”s work)
Size (Not Relevant: All projects use the same processes, regardless of size)
Organizational Structure (Not Relevant: A projects operate within the ODC organizational structure)
Type of Work (Not Relevant: PEARL and Hydra contain processes and tools for managing all kinds of work done in the organization, tailored according to the work”s lifecycle)
Lifecycle: Projects use different processes depending on the work”s life cycle. |
| Sampling Factor Values: |
Development-Agile (Lifecycle): Projects with Agile/Scrum lifecycles
Development-incremental (Lifecycle): Projects with incremental waterfall livecycles
Maintenance (Lifecycle): Lifecycle for software maintenance work
Support (Lifecycle): Supporting system operations
Testing (Lifecycle): Performing software testing for customers |
| Subgroups: |
DEV-Agile: Performs software development using SCRUM/Agile techniques
121 People, 16 Basic Units
– Development-Agile
Dev-incremental: Develops software using the incremental lifecycle
50 People, 10 Basic Units
– Development-incremental
Maintenance: Performs software maintenance
33 People, 9 Basic Units
– Maintenance
Support: Provides support for tasks
24 People, 5 Basic Units
– Support
Testing: Perform software testing
26 People, 6 Basic Units
– Testing |