| Sampling Factors: |
Location (Not Relevant: Is not relevant as Projects are at various locations but managed from Baltimore, MD 21227 office. No differences in processes implementation were noted based on location.)
Customer (Not Relevant: There is no influence by customer to define customer specific process and Processes which are implemented is essentially same for all the customers, so customer is not a relevant sampling factor.)
Size (Not Relevant: The business activities and processes in the OU are not differentiated by project team size.)
Organizational Structure (Not Relevant: Organizational structure is not relevant as all projects follow the same organizational processes and report to the same senior management)
Type of Work: Software development Projects and IT Support services projects |
| Sampling Factor Values: |
Software Development Projects (Type of Work): Software development based on customer requirements.
IT Support Services Projects (Type of Work): IT Support Services Projects based on customer requirements |
| Subgroups: |
SG 1: Development Lifecycle activities covering “client specific Software development Projects” processes
23 People, 2 Basic Units
– Software Development Projects
SG 2: Service Lifecycle activities covering “IT Support Services projects” processes
12 People, 1 Basic Units
– IT Support Services Projects |