Organization Name:
(组织名称) DishTV India Limited
(组织名称) DishTV India Limited
Organizational Unit:
(组织单位) IT Division
(组织单位) IT Division
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Mar 31, 2014
(评估结束日期) Mar 31, 2014
Lead Appraiser:
(主任评估师) Vinit Maheshwari
(主任评估师) Vinit Maheshwari
Sponsor:
(发起人) DIGBIJAYA MAHAPATRA
(发起人) DIGBIJAYA MAHAPATRA
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: There is only one location in Noida in appraisal scope)
Customer (Not Relevant: There is no differentiation by type of customers – all customers are inhouse)
Size (Not Relevant: There is no differentiation in the process on the basis of size)
Organizational Structure (Not Relevant: All basic units and work units follow same organizational structure)
Type of Work: Type of work includes software application development, software application maintenance , IT Infrastructure services, IT MIS and Reporting ServicesSampling Factor Values: software application development (Type of Work): Application software development(new, changes and enhancements)
software application maintenance (Type of Work): Maintenance of Dish TV software Applications including queries, requests and complaints, and issue resolution.
IT Infrastructure Services (Type of Work): IT Infra related maintenance and support services for Dish TV end users including service request and incidents handling related to LAN, WAN, servers, storage , desktops, laptops, network, routers, telephony support, IT Infra related vendor management, etc. and cloud computing services
IT MIS and Reporting Services (Type of Work): Caters to all scheduled and ad-hoc reports and MIS for operational, analytical and Business Intelligence needs of Dish TV across various departments, functions and senior management.Subgroups: SG1: software application development
38 People, 5 Basic Units
– software application development
SG2: software application maintenance
12 People, 1 Basic Units
– software application maintenance
SG3: IT infrastructure services
17 People, 2 Basic Units
– IT Infrastructure Services
SG4: IT MIS and Reporting Services
16 People, 1 Basic Units
– IT MIS and Reporting Services
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