| Sampling Factors: |
Location (Not Relevant: Canon Business Services located in Gurgaon is included in appraisal scope)
Customer (Not Relevant: All customers are commercial)
Size: The engagements are differentiated by size large and small in terms of number of staff
Organizational Structure (Not Relevant: All engagements have same uniform organizational structure)
Type of Work: There are two types of work – digitization services and print room services |
| Sampling Factor Values: |
Small (Size): small engagements having < 10=””>
Large (Size): Engagements >=10 staff
Digitization services (Type of Work): Digitization services
Print room services (Type of Work): Print room services |
| Subgroups: |
SG1: small and digitization services
17 People, 4 Basic Units
– Small
– Digitization services
SG2: Large Digitization services
20 People, 1 Basic Units
– Digitization services
– Large
SG3: Print room services Large
10 People, 1 Basic Units
– Large
– Print room services |