| Sampling Factors: |
Location (Not Relevant: There is only development centre which is located location in Gurgaon in appraisal scope)
Customer: There are two types of customers – government and commercial
Size (Not Relevant: There is no differentiation in programs by number of people – however workflows are different for commercial or government customers and type of work)
Organizational Structure (Not Relevant: All programs follow same uniform organization structure)
Type of Work: Two types of work are there – development and customization of features for Auction product and development and customization of features for Tendering product |
| Sampling Factor Values: |
Government (Customer): Government related customers
Commercial (Customer): commercial customers
Auction (Type of Work): Development and customization of features for auction product
Tender (Type of Work): Development and customization of features for tendering product |
| Subgroups: |
SG1: government and tendering solution
25 People, 3 Basic Units
– Government
– Tender
SG2: commercial and Tender
21 People, 4 Basic Units
– Tender
– Commercial
SG3: Government and auction solution
15 People, 1 Basic Units
– Auction
– Government |