| Sampling Factors: |
Location (Not Relevant: Same process – no critical changes. No bearing on process execution.)
Customer (Not Relevant: Same process – no critical changes. No bearing on process execution.)
Size (Not Relevant: Same process – no critical changes. No bearing on process execution.)
Organizational Structure (Not Relevant: Same process – no critical changes. No bearing on process execution.)
Type of Work: Different life cycle of the activities performed i.e. Application Support and Maintenance and Only Maintenance |
| Sampling Factor Values: |
Application support & maintenance (Type of Work): Projects providing application support such as technical and functional support on various applications in scope, and maintenance for CR less than 40 hrs
Only Maintenance (Type of Work): Projects providing maintenance services for existing applications involving CR less than 40 hrs only |
| Subgroups: |
G1: Projects providing application support such as technical and functional support on various applications in scope, and maintenance for CR less than 40 hrs
133 People, 9 Basic Units
– Application support & maintenance
G2: Projects providing maintenance services for existing applications involving CR less than 40 hrs only
479 People, 18 Basic Units
– Only Maintenance |