| Sampling Factors: |
Location (Not Relevant: Both BUs operate from the same location)
Customer (Not Relevant: Both BUs are for the same customer)
Size (Not Relevant: Both BUs are of similar size)
Organizational Structure (Not Relevant: Both BUs operate under the same Manager)
Type of Work: One BU provides services in the field whereas the second one is for Back Office operation |
| Sampling Factor Values: |
Back Office (Type of Work): Traffic e-Challan System for generating challans
Hand Held Device (Type of Work): For issuing Challans to offenders violating traffic rules and collecting fines from offenders using mobile HHD”s. |
| Subgroups: |
BO: Back Office Operation
6 People, 1 Basic Units
– Back Office
HHD: Hand Held Device
5 People, 1 Basic Units
– Hand Held Device |