| Sampling Factors: |
Location (Not Relevant: The locations covered are Bangalore, Chennai, Hyderabad and Mumbai. The location of execution of a project does not have a bearing on Process Execution.)
Customer (Not Relevant: CGI works with multiple customers across the World. The process followed across customers is based on CGI”s Quality Management System with minor customizations and tailoring. Hence Customer does not have a bearing on process execution.)
Size (Not Relevant: CGI does not differentiate the projects based on size of projects for process implementation and hence the size of the project does not have a bearing on process execution.)
Organizational Structure: There are 4 Business Units in CGI namely CES, ASDC, FS & MIG. The process implemented in these Business Units and specific to their business needs and hence has got a bearing on process execution.
Type of Work (Not Relevant: The type of projects done are in matured technology and new technology. The implementation of processes does nor vary between these technologies.) |
| Sampling Factor Values: |
CES (Organizational Structure): Communication and Enterprise Services (CES) unit caters its services to communications, media and other shared services in the enterprise platform
ASDC (Organizational Structure): AsiaPac Solution Delivery Center (ASDC) offers product/project services to various clients catering to multiple domains
FS (Organizational Structure): Financial Services (FS) Unit caters its services to various domains like Banking, Insurance and other financial services
MIG (Organizational Structure): Multi-Industry & Government (MIG) unit caters its services to clients in multiple industry sectors like manufacturing, retail & consumer services, transport & logistics, energy & utilities, oil & gas, healthcare and Government |
| Subgroups: |
G1: Projects executed in CES Business Units
240 People, 19 Basic Units
– CES
G2: Projects executed in ASDC Business Unit
184 People, 7 Basic Units
– ASDC
G3: Projects executed in FS Business Unit
105 People, 7 Basic Units
– FS
G4: Projects executed in MIG Vertical
169 People, 6 Basic Units
– MIG |