Organization Name：
（组织名称） FISERV India Pvt. Ltd
（组织名称） FISERV India Pvt. Ltd
Organizational Unit：
（组织单位） Global Services, India - IT Delivery (ITD)
（组织单位） Global Services, India - IT Delivery (ITD)
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Sep 30, 2016
（评估结束日期） Sep 30, 2016
Lead Appraiser：
（主任评估师） Gururaj Managuli
（主任评估师） Gururaj Managuli
Sponsor：
（发起人） Shrihari Gokhale
（发起人） Shrihari Gokhale
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Multi locations – but work performed is similar and seamless with same project sometimes spanning multiple locations. Hence location is not considered as a critical. sampling factor.)
Customer (Not Relevant: The OU is a Captive unit of FISERV and there is no impact of the services delivered based on customers. Hence customer is not considered as a critical sampling factor.)
Size (Not Relevant: The development process depends on the type of work rather than the size. Hence size is not considered as a critical sampling factor.)
Organizational Structure (Not Relevant: The OU scope is such that it focuses on GS activities followed for the various projects. Same QMS is used as basis for the project processes. Internal governance mechanism are standard across groups. Hence org structure is not considered as a critical sampling factor.)
Type of Work: The Type of work will drive the process implementations.Sampling Factor Values: DEV-Development (Type of Work): Development and enhancement projects considered as part of CMMI-DEV
SVC-Maintenance (Type of Work): Maintenance projects considered as part of CMMI-SVC.
DEV-Agile (Type of Work): Development and enhancement projects using agile based methodology. Part of CMMI-DEV.
SVC-Support (Type of Work): Support projects considered as part of CMMI-SVC.
SVC-Testing (Type of Work): QA testing activities considered as part of CMMI-SVCSubgroups: Dev-Development: Development and enhancement projects following traditional lifecycle
90 People, 2 Basic Units
– DEV-Development
DEV-Agile: Development and enhancement projects following Agile practices
406 People, 18 Basic Units
– DEV-Agile
SVC-Maintenance: Maintenance request handling for various systems
822 People, 55 Basic Units
– SVC-Maintenance
SVC-Production Support: Production support request handling
35 People, 3 Basic Units
– SVC-Support
SVC-Testing: QA Testing services
491 People, 29 Basic Units
– SVC-Testing
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
