Temenos India Pvt Ltd-2015-Sponsor Requests No ML

cmmirz

11年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: No. Not relevant for diversity. 2 primary office locations offshore, Chennai (KG and SR), Bangalore as support office (minimal staff) and Regional Onsite Support Teams. People from Chennai (KG and SR offices) and Bangalore sampled in interviews. Onsite Support Regions sampled as part of type of work as Onsite Support is taken as a sampling factor value under Type of Work. Teams from Europe, Middle East and APAC regions sampled separately. PACS TQMS is used across all geographies.) Customer (Not Relevant: No. Not Relevant for diversity. Support for the 4 products are the main source of diversity. All 31 basic units in scope cover standard SLA (where applicable) clients and offer Premium SLA support to select clients. Premium support is offered by 1 basic units (FLS). Premium Support is taken as a sampling factor value under Type of Work.) Size (Not Relevant: No. Not Relevant for diversity. No diversity based on Team Size) Organizational Structure: Four Products are supported (T24, WM, TAP and Edge). Support is offered for various types of work. Type of Work: Work is organized under Front Office (ASG Team), Back Office (Numerous Functional Teams), Premium Support (FLS), Regional Onsite Support and Cloud Support (Azure). Some of these teams are present only for some of the products.
Sampling Factor Values:	T24 (Organizational Structure): T24 Product Support Teams WM (Organizational Structure): Wealth Manager Product Support Teams TAP (Organizational Structure): Triple”A Plus Product Support Teams Edge (Organizational Structure): Edge Connect Product Support Teams ASG (Type of Work): Application Specialist Group is the 24×7 critical call centre FLS (Type of Work): First Level Support teams provide premium support and onsite support services as per agreements NCS (Type of Work): NCS teams provide non-core support for local developments. Back Office Functional Teams (Type of Work): Back Office Functional Teams provide Product support for respective products. OSS (Type of Work): Onsite Support Services through the regional support teams. Azure (Type of Work): Cloud support service teams
Subgroups:	G01: T24, FLS Teams. 34 People, 4 Basic Units – T24 – FLS G02: T24, NCS teams 12 People, 1 Basic Units – NCS – T24 G03: T24, ASG Teams 7 People, 1 Basic Units – T24 – ASG G04: T24, Back Office Functional teams 101 People, 12 Basic Units – T24 – Back Office Functional Teams G05: T24, Onsite Support Services Teams 73 People, 6 Basic Units – OSS – T24 G06: TAP, Back Office Functional Teams 7 People, 1 Basic Units – TAP – Back Office Functional Teams G07: TAP, Onsite Support Teams 4 People, 2 Basic Units – OSS – TAP G08: WM, Back Office Functional Teams 6 People, 1 Basic Units – WM – Back Office Functional Teams G09: WM, Onsite Support Teams 3 People, 1 Basic Units – OSS – WM G10: Edge, Back Office Functional Teams 3 People, 1 Basic Units – Edge – Back Office Functional Teams G11: T24, Azure Support 20 People, 1 Basic Units – Azure – T24