| Sampling Factors: |
Location (Not Relevant: The OU and projects are operating from only one location, Hyderabad, India.)
Customer (Not Relevant: The process followed is not influenced by customer)
Size (Not Relevant: All projects in the OU are of small / medium in nature and size is not an influencing factor)
Organizational Structure (Not Relevant: The organization is having a flat structure and the process is not influenced by the structure)
Type of Work: The work in the organization is of two types Implementation, Application Maintenance and Support (AMS). The process followed varies as per the type of work |
| Sampling Factor Values: |
IMP (Type of Work): Application implementation
AMS (Type of Work): Application maintenance and support |
| Subgroups: |
ITELIMP: Subgroup consisting of application implementation projects
56 People, 6 Basic Units
– IMP
ITELAMS: Subgroup consisting of application maintenance and support
29 People, 7 Basic Units
– AMS |