| Sampling Factors: |
Location (Not Relevant: The services can be conducted at customers premises or remotely at corporate offices, but without impact to the processes being used. Therefore this factor is deemed as not relevant)
Customer (Not Relevant: The processes do not depend on the customers of the services. The organization delivers services to several customers based on a common set of processes and procedures. Therefore this factor is deemed as not relevant)
Size (Not Relevant: The methods used do not depend on the size of the services. There is no variation in the processes followed due to size, effort or duration of the project/service. Thus, this factor is deemed as not relevant)
Organizational Structure (Not Relevant: Although there are several business units that conduct different types of services, the methods used do not depend on the business units where they are realized but on the type of service; therefore, this sampling factor is deemed as not relevant)
Type of Work: Three types of products and services are considered in the organizational scope. Each group involves different technical solutions and specif skills. Therefore, this factor is deemed as relevant |
| Sampling Factor Values: |
Saas VIP (Type of Work): Hosted system for SMEs and professional individuals
Cypress (Type of Work): Solution for issuing and receiving e-invoices in large corporations.Interoperability with multiple ERP through Data Exchange Files, and able to store and protect up to 4 billion documents
Business (Type of Work): Solution for issuing and receiving e-invoices in SMEs and professional individuals |
| Subgroups: |
SG1: Saas VIP services
1 People, 1 Basic Units
– Saas VIP
SG2: Cypress services
10 People, 10 Basic Units
– Cypress
SG3: Business services
4 People, 4 Basic Units
– Business |