| Sampling Factors: |
Location (Not Relevant: Although project work is performed at various client locations, all projects use the same processes and are managed by the same senior management.)
Customer (Not Relevant: AceInfo development and services projects are performed for various US Government agencies with no differences in process implementation.)
Size (Not Relevant: All projects are of a similar size.)
Organizational Structure (Not Relevant: All projects operate within the AceInfo organizational unit and report to the same senior management.)
Type of Work: Types of work in the organizational unit include development and services. Development projects perform software development and maintenance; services projects provide IT services, including maintenance and operations support for their customers. |
| Sampling Factor Values: |
Development (Type of Work): Development Projects
Services (Type of Work): IT Service Projects |
| Subgroups: |
Development Projects: New development and enhancements
114 People, 4 Basic Units
– Development
IT Services Projects: IT Services operations and maintenance support projects
327 People, 7 Basic Units
– Services |