| Sampling Factors: |
Location (Not Relevant: The OU delivers it services from company offices at Bengaluru, Gurugram and Hyderabad as well as from client onsite locations. A project team can have representation from any combination of the above.)
Customer (Not Relevant: Customers are from a wide range of domains including Manufacturing, Retail, Construction, Oil & Gas. Irrespective of customer, solutions are focused on product customisation, implementation, maintenance and support.)
Size (Not Relevant: OU processes do not change due to size of work/ effort)
Organizational Structure (Not Relevant: OU has two Business Lines – SAP and Emerging. Solutions can be delivered by projects aligned to either or both of the Business Lines and vary due to the Lifecycle followed.)
Type of Work: Implementation and Support projects follow different lifecycles based on the kind of work to be done. |
| Sampling Factor Values: |
SAP Business (Type of Work): SAP Projects following the SAP Business Lifecycle
Emerging Business (Type of Work): Projects on Oracle Retail and Infodart Products that follow the Emerging Business Lifecycle
Support (Type of Work): Work delivered using the Support Lifecycle |
| Subgroups: |
SAP Implementation Projects: Projects following SAP Business Lifecycle that implement customisations of SAP. FTE count is 13.5
14 People, 2 Basic Units
– SAP Business
Emerging Business Implementation Projects: Projects from the Emerging Business Line that implement customisations of Oracle Retail as well as related Infodart Products using the Emerging Business Lifecycle. FTE count is 7
7 People, 3 Basic Units
– Emerging Business
Support Project: Maintenance and Support Services for SAP, Oracle Retail and Infodart Products provided using the Support Lifecycle. FTE count is 20.5
21 People, 1 Basic Units
– Support |