INFORMATICA ELECTORAL S.C. (ie-2017-Soluciones)-2017-CMMI3

cmmirz

9年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: The only location for the company is Culiacan (in the state of Sinaloa, Mexico).) Customer (Not Relevant: The company serves external customers (commercial customers or government). In all cases the delivery is given according to a policy, therefore the customer type does not affect the way work is performed.) Size (Not Relevant: Work is managed by time periods, therefore basic units are always the same size. Also, the team involved in the organizational unit is small.) Organizational Structure (Not Relevant: All work performed by the organizational unit is supervised by the BPO Manager.) Type of Work (Not Relevant: The only type of work in the scope is technical support.) Type of Service: Services delivered by the organizational unit.
Sampling Factor Values:	Technical Support Service (Type of Service): All services delivered by the organizational unit. Other Services (Type of Service): Null value.
Subgroups:	Subgroup 1: Related to delivering technical support to customers. This service is also known as “Business Process Outsourcing”. This group provides assistance to users of the company”s technology software solutions. 4 People, 1 Basic Units – Technical Support Service