| Sampling Factors: |
Location (Not Relevant: The resources are in the same location)
Customer (Not Relevant: Work is performed in the same way for all customers)
Size (Not Relevant: Work is performed in the same way for projects of all sizes)
Organizational Structure (Not Relevant: Work is performed equal in all parts of the organizational structure)
Type of Work: There are two different kind of projects (new projects and maintenances), and processes are implemented in a different way depending of the type of work. |
| Sampling Factor Values: |
New Development (Type of Work): New software development projects.
Maintenance (Type of Work): Application Management Services |
| Subgroups: |
New project: New development projects in wichones ICA is responsible of all the lifecycle
22 People, 4 Basic Units
– New Development
Maintenance: Evolutive a Corrective activitites over software applications
28 People, 4 Basic Units
– Maintenance |