||Location (Not Relevant: Software development work is performed in only one location: Beijing.)
Customer (Not Relevant: The customer belongs to general companies.)
Size (Not Relevant: No effect on implementation. All software development projects have less than 15 employees.)
Organizational Structure (Not Relevant: No effect on implementation. All projects are performed under the same organizational structure.)
Type of Work: Two types of products can be classified, Call Center and Electronic Commerce.
|Sampling Factor Values:
||Call Center (Type of Work):
Electronic Commerce (Type of Work):
1: Two projects belong to Call Center type.
20 People, 2 Basic Units
– Call Center
2: Two projects belong to Electronic Commerce type.
18 People, 2 Basic Units
– Electronic Commerce