| Sampling Factors: |
Location (Not Relevant: The same location; Seoul)
Customer (Not Relevant: The same customer type; commercial)
Size (Not Relevant: The project size is similar.)
Organizational Structure (Not Relevant: All the units are applying the same standard process regardless of their organizational structure.)
Type of Work: There is 3 type of development works; package customization, SI, maintenance |
| Sampling Factor Values: |
Pacakge (Type of Work): Package customization
SI (Type of Work): SI development
Maintenance (Type of Work): Application maintenance |
| Subgroups: |
Package: Package customization & development
16 People, 3 Basic Units
– Pacakge
SI: SI development
13 People, 2 Basic Units
– SI
Maintenance: Application maintenance
20 People, 2 Basic Units
– Maintenance |