| Sampling Factors: |
Location (Not Relevant: No. Single site)
Customer (Not Relevant: No. Similar customers)
Size (Not Relevant: No. Size does not constitute process differences)
Organizational Structure (Not Relevant: No. Single Unit)
Type of Work: Yes. Internal and external projects |
| Sampling Factor Values: |
Internal Projects (Type of Work): Projects developed internally for internal customers
External Projects (Type of Work): Projects for external customers |
| Subgroups: |
Internal projects: Projects developed for internal customers
100 People, 27 Basic Units
– Internal Projects
External Projects: Projects for outside clients
60 People, 13 Basic Units
– External Projects |