| Sampling Factors: |
Location (Not Relevant: Not relevant. Organization/OU’s main location is Bangalore, India and processes followed do not differ based on location.)
Customer (Not Relevant: Not relevant. Projects are executed for several customers across the world, but this does not drive any variations in process, and projects follow the same overall QMS. Customer managed projects follow Customer defined processes based on Customer needs.)
Size (Not Relevant: Not relevant. Project staff size is not a driver for process variances or any major differences.)
Organizational Structure (Not Relevant: No intrinsic organizational structure to differ any process implementation. Hence not relevant.)
Type of Work: Relevant, since there is a variation in engineering process followed depending on the type of project performed – there are three types of work in Nous – One is Development/Enhancement, second one is Maintenance and support and another one is Testing. |
| Sampling Factor Values: |
DEV (Type of Work): Includes all the work currently involving Development of application, Migration and Enhancements.
MNT (Type of Work): Includes all the work currently performed that involves Maintenance and Support – Fault Fixes, Enhancements to product/project, Support Tickets.
TST (Type of Work): Includes all the work currently performed that involves Testing as a service – Manual, Automation and performance Testing. |
| Subgroups: |
SG1: Includes Development & Enhancement Projects.
123 People, 10 Basic Units
– DEV
SG2: Includes projects in Maintenance and Support domain
144 People, 31 Basic Units
– MNT
SG3: Includes testing projects
68 People, 12 Basic Units
– TST |