| Sampling Factors: |
Location (Not Relevant: Organizational unit location is in Noida)
Customer (Not Relevant: All customers are commercial)
Size (Not Relevant: There is no differentiation in processes because of size of work unit teams)
Organizational Structure (Not Relevant: Organizational structure is same for all the work units)
Type of Work: there are 3 type of testing services – localization, CRM and e learning |
| Sampling Factor Values: |
Localization (Type of Work): Localization product suite testing service
e learning (Type of Work): testing services for eLearning related applications
CRM (Type of Work): Testing services for CRM related applications |
| Subgroups: |
SG1: work units involving Localization product suite testing service
53 People, 1 Basic Units
– Localization
SG2: Work units involving CRM testing
40 People, 2 Basic Units
– CRM
SG3: work units involving e learning testing service
235 People, 10 Basic Units
– e learning |