| Sampling Factors: |
Location (Not Relevant: Even though ESL is geographically distributed, all the sites use the same processes, the same tools (both technical and collaborative) and are under the same quality control scheme))
Customer: According to the different market sectors scoped by the OU (that correspond one-to-one to the organisational structure of ESLs), there are differences among: Finance (Finanza); Health (Sanitá); Utilities; Industry (Industria); Telecommunication (Telco) and Public Administration not Health (PA no Sanitá), especially derived from the different way each Business Unit (BU) manages their customers
Size (Not Relevant: The tailoring existing in the standard processes regarding project size is not big enough to consider this factor as critical)
Organizational Structure (Not Relevant: It is fully correspondent of the ESL market sectors described in Customer factor)
Type of Work (Not Relevant: The appraisal scope covers only development projects)
Product: There are differences in the modalities of project execution if the project has to integrate some ESL products or not |
| Sampling Factor Values: |
Finanza (Customer): Projects executed for customers belonging to the Finance market and managed bu Finance BU
Sanitá (Customer): Projects executed for customers belonging to the Public Administration Health market and managed bu PA Sanitá BU
Utilities (Customer): Projects executed for customers belonging to the Utilities market and managed by the Utilities BU
Telco (Customer): Projects executed for customers belonging to the Telecommunication market and managed by Telco BU
Industria (Customer): Projects executed for customers belonging to the Industry market and managed by Industry BU
PA no-Sanitá (Customer): Projects executed for customers belonging to any other Public Administration customer not Health and managed bu PA no Sanitá BU
LAB (Product): Projects that have to integrate or that are based on the development of some internal products developped by internal Software Laboratories within ESL
NO-LAB (Product): Projects that are executed within ESL but they do not integrate any ESL Products |
| Subgroups: |
FINANZA-LAB: Projects managed by Finanza BU that are based on or integrate some ESL product
46 People, 3 Basic Units
– Finanza
– LAB
PASANITÁ-LAB: Projects managed by PA Sanitá BU that are based on or integrate some ESL product
86 People, 12 Basic Units
– LAB
– Sanitá
UTILITIES-LAB: Projects managed by Utilities BU that are based on or integrate some ESL product
38 People, 3 Basic Units
– Utilities
– LAB
TELCO-NOLAB: Projects managed by Telco BU that not include any integration of ESL products
32 People, 3 Basic Units
– NO-LAB
– Telco
PANOSANITÁ-NOLAB: Projects managed by Public Administration (not Helath)BU that not include any integration of ESL products
172 People, 22 Basic Units
– NO-LAB
– PA no-Sanitá
INDUSTRIA-NOLAB: Projects managed by Industry BU that not include any integration of ESL products
71 People, 10 Basic Units
– NO-LAB
– Industria |