| Sampling Factors: |
Location (Not Relevant: Just one location – Recife)
Customer (Not Relevant: All customers of OU are considered and sampled for this appraisal. The service processes are the same for all customers)
Size (Not Relevant: Size does not influence the processes)
Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure)
Type of Work (Not Relevant: All work of OU is considered for this appraisal)
ALL: All services/projects underway is included for this organizational unit |
| Sampling Factor Values: |
ALL-OU (ALL): All services, projects and work in the OU is included
None-OU (ALL): None services, projects and work in the OU is excluded |
| Subgroups: |
Subgroups: Software Development Subgroup: Subgroup that execute services and projects of maintenance and development
12 People, 2 Basic Units
– ALL-OU |