| Sampling Factors: |
Location (Not Relevant: No influence on the process implementation because the development work is done in Beijing.)
Customer: Japanese outsourcing customers: NRI and HITACHI
Size (Not Relevant: No influence on the process implementation, because of more than 20 people)
Organizational Structure: NO.1 Business Dept. and NO.2 Business Dept.
Type of Work (Not Relevant: Only software development) |
| Sampling Factor Values: |
NRI (Customer): Outsourcing service for NRI
HITACHI (Customer): Outsourcing service for HITACHI
1BD (Organizational Structure): NO.1 Business Dept.
2BD (Organizational Structure): NO.2 Business Dept. |
| Subgroups: |
SG1: Outsourcing service for NRI
80 People, 6 Basic Units
– NRI
– 1BD
SG2: Outsourcing service for HITACHI
90 People, 12 Basic Units
– 2BD
– HITACHI |