| Sampling Factors: |
Location (Not Relevant: Is not relevant as Projects are at various locations but managed from Virginia office. No differences in processes implementation were noted based on location.)
Customer (Not Relevant: There is no influence by customer to define customer specific process and Processes which are implemented is essentially same for all the customers, so customer is not a relevant sampling factor.)
Size (Not Relevant: The business activities and processes in the OU are not differentiated by project team size.)
Organizational Structure (Not Relevant: Organizational structure is not relevant as all projects follow the same organizational processes and report to the same senior management)
Type of Work: IT Application Development and IT Support services |
| Sampling Factor Values: |
IT Application Development (Type of Work): IT Application Development lifecycle activities based on customer requirements
IT Support Services (Type of Work): IT Support Services life cycle activities based on customer requirements |
| Subgroups: |
SG 1: Development Lifecycle activities covering client specific IT Application Development Projects processes
32 People, 1 Basic Units
– IT Application Development
SG 2: Service Lifecycle activities covering IT Support Services projects processes
89 People, 1 Basic Units
– IT Support Services |