| Sampling Factors: |
Location (Not Relevant: Service delivery is done to three sites: Bethesda, Washington DC, Houston by a single team using the same tools and processes.)
Customer (Not Relevant: Service customers are other departments of the company. Customers don”t influence processes used.)
Size (Not Relevant: There is only a single basic unit.)
Organizational Structure (Not Relevant: All work is done by the same persons using the same tools and processes. Supporters work for more than one support function.)
Type of Work: The organization delivers IT services internal to the company. All services are delivered using the same processes and tools. Processes are supported and implemented in tools |
| Sampling Factor Values: |
f5.1_AllWorkGroups (Type of Work): All IT service delivering work groups of the organization
f5.2_NoWorkGroups (Type of Work): No work group in this value |
| Subgroups: |
s1WorkGroup: Delivery of IT services
3 People, 1 Basic Units
– f5.1_AllWorkGroups |