- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: all work is performed at a single location)
Customer (Not Relevant: Multiple but no impact)
Size (Not Relevant: Multiple but no impact)
Organizational Structure (Not Relevant: all work is performed within a single organizational unit)
Type of Work: all work is service call managementSampling Factor Values: SC (Type of Work): Service Calls
NC (Type of Work): No service callsSubgroups: SCM: Service Call Management
10 People, 1 Basic Units
– SC