| Sampling Factors: |
Location (Not Relevant: Single location in Bangkok)
Customer (Not Relevant: The customer do not directly influence the product specifications)
Size (Not Relevant: The size of projects does effect the way the process is used)
Organizational Structure (Not Relevant: All projects and service report into the same management structure using common reports and measures)
Type of Work: Development project or Service
Type of Development: There are two groups within product development, creating core product features and implementation of core product for customers |
| Sampling Factor Values: |
Serv (Type of Work): The service systems used to provide maintenance and support on delivered products
Dev (Type of Work): The software development projects that create and enhance the companies product portfolio
New (Type of Development): Development of new product functionality
Impl (Type of Development): Implementation (configuration and installation) of a core product for a specific customer |
| Subgroups: |
Customer Service: Support of all customer installations
12 People, 2 Basic Units
– Serv
System Development: Development of core product functionality
11 People, 5 Basic Units
– Dev
– New
Implementation: Implementation of core products to customers
14 People, 3 Basic Units
– Impl
– Dev |