| Sampling Factors: |
Location (Not Relevant: Not relevant. Single location in scope)
Customer (Not Relevant: Not relevant. Customer does not have any bearing on processes implemented in the organization)
Size (Not Relevant: Not relevant. Project size does not have any bearing on the processes implemented)
Organizational Structure: There are three business units and there is some impact on the processes implemented depending on the business unit.
Type of Work: There are mainly two types of work done, namely development and enhancement. |
| Sampling Factor Values: |
TIBU (Organizational Structure): Telecom business unit
EISU (Organizational Structure): E-identity systems unit
IBU (Organizational Structure): Insurance business unit
Development (Type of Work): Development projects
Enhancement (Type of Work): enhancement projects |
| Subgroups: |
G1: TIBU – Development
35 People, 2 Basic Units
– TIBU
– Development
G2: EISU – enhancement
41 People, 6 Basic Units
– EISU
– Enhancement
G3: IBU-development
21 People, 2 Basic Units
– IBU
– Development |