| Sampling Factors: |
Location (Not Relevant: Both BUs operate from the same location)
Customer: The two BUs serve different customers
Size (Not Relevant: Both BUs are of similar size)
Organizational Structure (Not Relevant: Both BUs are under the same organization)
Type of Work (Not Relevant: Both BUs are executing similar work) |
| Sampling Factor Values: |
Bilateral (Customer): Bill generation and document management Service Provider
Smartech EMS (Customer): Energy Management Service Provider |
| Subgroups: |
C1: Customer provides Bill generation and Management Services
8 People, 1 Basic Units
– Bilateral
C2: SmarTech EMS provides tools for reducing energy costs and consumption of energy
7 People, 1 Basic Units
– Smartech EMS |