| Sampling Factors: |
Location (Not Relevant: Not relevant. OU placed in Beijing, China.)
Customer (Not Relevant: Not Relevant: Services of software development projects delivered to banks (same type of clients).)
Size (Not Relevant: Not Relevant: The OU do not distinguish a different process based on the size.)
Organizational Structure (Not Relevant: Not Relevant: All projects are part of Technology Development Department. (no other unit or area of the organization))
Type of Work: Relevant: The OU distinguish two types of work: Emergency Management Systems and System Product Maintenance. |
| Sampling Factor Values: |
EMS (Type of Work): Emergency Management Systems
SPM (Type of Work): System Product Maintenance |
| Subgroups: |
EMS: Emergency Management Systems projects
14 People, 2 Basic Units
– EMS
SPM: System Product Maintenance projects
14 People, 2 Basic Units
– SPM |