| Sampling Factors: |
Location (Not Relevant: OU operates out of a single location)
Customer (Not Relevant: OU provides bespoke services. Other than aspects of tailoring customers or customer types dont impact the processes. In addition, the other sampling factors subsume any potential relevance of this factor)
Size (Not Relevant: The project teams are typically structured as smaller teams and several processes are practiced at the team level.)
Organizational Structure: Business objectives, Process Performance objectives are allocated based on the structure and cascased down.
Type of Work: There are three types of work impacting the service delivery as well as various other aspects of process implementation |
| Sampling Factor Values: |
ES (Organizational Structure): Enterprise Services
FS (Organizational Structure): Financial Services
QA (Organizational Structure): Quality Assurance
QA (Type of Work): Quality Assurance – Testing of projects
PS (Type of Work): Production Support Projects
Enh (Type of Work): Enhancement projects that include maintenance and enhancement requests |
| Subgroups: |
QAQA: QA group delvering QA projects
27 People, 1 Basic Units
– QA
– QA
ESPS: Production support work from enterprise services
17 People, 1 Basic Units
– PS
– ES
ESEnh: Enterprise Services team performing Enhancement type projects
54 People, 6 Basic Units
– ES
– Enh
FSEnh: Financial Services Team delivering Enhancement type of projects
109 People, 6 Basic Units
– Enh
– FS |