| Sampling Factors: |
Location (Not Relevant: Not relevant. Single location in scope)
Customer: Relevant. There are two types of customers -Government and Non-government customers and the process implementation is different for these (mainly relating to requirements gathering and validation activities)
Size (Not Relevant: Not relevant. All projects are medium size and similar processes are followed irrespective of project size)
Organizational Structure (Not Relevant: Not relevant. All projects are from the Delivery Center)
Type of Work (Not Relevant: Not relevant. The OU does work relating to Big Data technologies/Smart City implementations and similar processes are followed for these) |
| Sampling Factor Values: |
G1: Government Customers (Customer): Government customers
G2: Non-Government Customers (Customer): Non-government customers |
| Subgroups: |
G1: Government Customers
16 People, 2 Basic Units
– G1: Government Customers
G2: Non-government Customers
17 People, 3 Basic Units
– G2: Non-Government Customers |