| Sampling Factors: |
Location (Not Relevant: There is only one location.)
Customer (Not Relevant: The same process is used for all customers.)
Size (Not Relevant: The size does not impact the process used.)
Organizational Structure (Not Relevant: The same process is used across the organization.)
Type of Work: Fulcrum Enterprise Solutions provides support in two types of work (a) DEV – Software Development including .Net, C#, and Java languages and (b) O&M – Operations and Maintenance of existing systems. A different process is used in each. |
| Sampling Factor Values: |
DEV (Type of Work): Software Development including .Net, C#, and Java languages
O&M (Type of Work): Operations and Maintenance of existing systems |
| Subgroups: |
DEV: Projects that conduct new software development.
53 People, 7 Basic Units
– DEV
O&M: Projects that conduct operations and maintenance of existing systems
7 People, 4 Basic Units
– O&M |