| Sampling Factors: |
Location (Not Relevant: Location (Not Relevant: There is no difference in the processes followed nor the management approach between locations))
Customer: Internal customer (business unit) may impact how processes are followed
Size (Not Relevant: size of the project does not drive any tailoring)
Organizational Structure (Not Relevant: (Not Relevant: All projects are part of one organization))
Type of Work (Not Relevant: Not Relevant: There is no difference in the processes used between mainframe and non-mainframe, nor between enhancement and new development.))
Lifecycle: Waterfall or Lean. Slight differences between the artifacts created between the two approaches. The same processes are followed, but for “lean” artifacts will be iterative on, or may be tailored out. |
| Sampling Factor Values: |
AOS (Customer): Application Operations and Services
DCCAS (Customer): Digital CRM and Contact Center Application Services delivery team.
ICAS (Customer): Investments and Corporate Application Service delivery team
IAS (Customer): Individual Application Services delivery team
GB/GRS (Customer): Group Benefits and Group Retirement Application Services delivery team
Waterfall (Lifecycle): Waterfall development approach
Lean (Lifecycle): Lean (Iterative) development approach |
| Subgroups: |
DCCAS Waterfall: Digital CRM and Contact Center Application Services delivery team following Waterfall.
234 People, 29 Basic Units
– DCCAS
– Waterfall
DCCAS Lean: Digital CRM and Contact Center Application Services delivery team. Medium and Large Projects following a Lean approach
13 People, 1 Basic Units
– DCCAS
– Lean
ICAS Waterfall: Investments and Corporate Application Service delivery team following a Waterfall approach
164 People, 11 Basic Units
– ICAS
– Waterfall
IAS Waterfall: Individual Application Services delivery team following a Waterfall Approach
231 People, 42 Basic Units
– Waterfall
– IAS
GB/GRS Waterfall: Group Benefits and Group Retirement Application Services delivery team following a Waterfall approach.
186 People, 45 Basic Units
– GB/GRS
– Waterfall |