| Sampling Factors: |
Location (Not Relevant: All basic units are at same location at Noida unit)
Customer (Not Relevant: Customers do not influence how processes are implemented or performed)
Size (Not Relevant: Size does not impact process selection. Development projects are of similar size. For maintenance projects, team size is as per the number of modules of the application to be maintained.)
Organizational Structure: Two groups
Type of Work: Development and maintenance type projects |
| Sampling Factor Values: |
Software Solutions (Organizational Structure): Software application development and maintenance
Business Process Solution (BPS) (Organizational Structure): Group involved in software product development and maintenance
Development (Type of Work): Software development
Maintenance (Type of Work): Software maintenance |
| Subgroups: |
1: Software application maintenance in Software Solutions group
60 People, 5 Basic Units
– Software Solutions
– Maintenance
2: Software product development in BPS group
19 People, 2 Basic Units
– Business Process Solution (BPS)
– Development
3: Software product maintenance in BPS group
13 People, 1 Basic Units
– Business Process Solution (BPS)
– Maintenance |