IT ERA SA DE CV-2018-CMMI5

cmmirz

8年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location: Although all services are managed under a centralized scheme, some activities are carried out in a particular way according to the following categories associated with 3 main regions: Mexico, Latin America (Chile, Colombia, Peru) and Europe (Spain) Customer (Not Relevant: Although there is a great diversity of Clients sectors (Government, Business, Banks, Education, Insurance, Logistics, Telecommunications, Energy, Airlines, etc.) the service is staged and follows the same processes independently of these classifications) Size (Not Relevant: Size is not a significant variable due the context of the Managed Services, Call Center Services, Cloud Implementation and most of the time very small software development for cloud implementations.) Organizational Structure (Not Relevant: All services and processes are defined and managed in a centralize way from ITERA headquarters and the Delivery Center works under the seam management head) Type of Work: There are different types of work such as are: Cloud Managed Services, Call Center Services and Cloud Support Type of Setup Services: There are two type for cloud setup services : Cloud Architecture and Implementation and Software Development & Testing
Sampling Factor Values:	Mexico (Location): Services provide for customers located in Mexico Europe (Location): Services provide for customers located in Europe (Mainly in Spain) Latinoamerica (Location): Services provide for customers located in Latin-American (Mainly Colombia, Chile, Peru) Call Center Services (Type of Work): Services related with support centers using calls, email and other access points Cloud Managed Services (Type of Work): Provide Cloud Managed Services for customer using SAS, IAS and PAAS services. Cloud Support (Type of Work): Provide basic cloud support for customer who has no Managed services contracted Cloud Architecture and Implementation (Type of Setup Services): Services provided to design and implement cloud services Software Development & Testing (Type of Setup Services): Services provided for small Software Developments & Testing activities to complement cloud implementation services
Subgroups:	Call Center Support Mexico: Call Centers & suppor Services provided for mexico customer 12 People, 1 Basic Units – Mexico – Call Center Services Architecture and Implementation with Managed Services Mexico: Cloud Architecture and Implementation with Managed Services Mexico 15 People, 32 Basic Units – Cloud Managed Services – Mexico – Cloud Architecture and Implementation Architecture and Implementation with Managed Services Latinoamerica: Cloud Architecture and Implementation with Managed Services Latinoamerica 12 People, 32 Basic Units – Cloud Architecture and Implementation – Latinoamerica – Cloud Managed Services Architecture and Implementation with Managed Services Europe: Cloud Architecture and Implementation with Managed Services in Europe 4 People, 6 Basic Units – Cloud Managed Services – Europe – Cloud Architecture and Implementation SW Development With Managed Services: Software Development & Testing with Cloud Managed Services, 6 People, 2 Basic Units – Mexico – Software Development & Testing – Cloud Managed Services Architecture and Implementation with Support: Cloud Architecture and Implementation with basic Support 3 People, 1 Basic Units – Cloud Support – Latinoamerica – Cloud Architecture and Implementation