| Sampling Factors: |
Location (Not Relevant: Not relevant. Only one location (Manizales City))
Customer (Not Relevant: Not relevant. Process is the same with no significance difference among basic units (projects) that are executed for different customers.)
Size (Not Relevant: Not relevant. Process is the same with no significance difference among basic units (projects) that are executed for different project sizes.)
Organizational Structure (Not Relevant: Not relevant. The organizational structure does not affect the process. Alsus is a very small company with a very simple structure.)
Type of Work: Development and Maintenance. There are some basic tailoring guidelines and minor differences in the process for Software development and maintenance projects. |
| Sampling Factor Values: |
Development (Type of Work): The work performed is a new development
Maintenance (Type of Work): The work performed is a maintenance project |
| Subgroups: |
Development: Development
10 People, 5 Basic Units
– Development
Maintenance: Maintenance
7 People, 1 Basic Units
– Maintenance |