| Sampling Factors: |
Location (Not Relevant: Not relevant. Only one location (Manizales City))
Customer (Not Relevant: Not relevant. Process is not affected with different customers.)
Size (Not Relevant: Not relevant. Size of projects doesn”t affect the process.)
Organizational Structure (Not Relevant: Not relevant. Organizational Structure doesn”t affect the process.)
Type of Work: Development and Maintenance |
| Sampling Factor Values: |
Development (Type of Work): The work performed is a new development
Maintenance (Type of Work): The work performed is a maintenance project |
| Subgroups: |
Development: Development
11 People, 8 Basic Units
– Development
Maintenance: Maintenance
8 People, 2 Basic Units
– Maintenance |