| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. Apex-IT Standard processes and methodology are followed.)
Customer (Not Relevant: Similiar customers in business domains, and customer has no big impact on process implementation.)
Size (Not Relevant: Size currently has no impact on process implementation. “Software Development Life Cycle” is followed and the size in terms of team size, effort hours, LOC, etc of all the projects are similar. For staff augmentation services (sub-group) similar process is followed for all the customers and staff is augmented on individual basis.))
Organizational Structure (Not Relevant: All under the same organizational structure called service division.)
Type of Work: Two type of services are carried out: (1) Staff Augmentation Service (2) Software Solutions Service, which follow the standard processes with tailoring to satisfy business needs. |
| Sampling Factor Values: |
Staff Augmentation Service (Type of Work): Provide staffing services to the customers.
Software Solutions Service (Type of Work): Provide software solutions, operation & maintenance services to the customers. |
| Subgroups: |
Software Solution Service: The software development, operation & maintenance projects.
21 People, 5 Basic Units
– Software Solutions Service
Staff Augmentation Service: The staffing services to customers
4 People, 1 Basic Units
– Staff Augmentation Service |